You can use the following payment methods: Visa, Visa Electron, Mastercard, Maestro and American Express.
If the bank rejects your card, check that:
Can you address the invoice to my company?
Yes. You just have to fill in the Company and CIF field on the registration form.
Is it safe to use my credit card on the web?
Yes, the card data is introduced into a page, property of a bank entity and is encrypted. Herbal Naturis is only aware the result of the transaction and does not have access to any other data inserted in the card.
You can receive your order at the chosen address (home, workplace, etc. -not a post box).
Delivery times depend on the destination. For shipments to Spain allow for 24-48 hours. For shipments outside Spain allow for 5 to 7 days.
Shipping costs depend on the destination and is specified during the purchase process. If there is any customs expenses, it will be paid by the customer.
If you wish to ship your order to another country, it should appear in the drop-down list when entering the delivery address. Otherwise, contact Naturis Herbal via email to firstname.lastname@example.org
The deadline for returning an item is 15 days from the date of purchase.
The cost of postage for returns is borne by the customer.
Once verified that the returned item is in perfect condition, we will send you an informative email, and a refund of the corresponding amount will be credited to the same card with which the purchase was made.
Herbal Naturis reserves the right to reject returns notified or sent after the deadline, or items that are not in the same condition in which they were received.
If you wish to exchange an article from your home, you should request a refund and make a new online purchase.
The deadline for the exchange is within 15 days from the date of purchase.
If you need help ordering, or you wish to suggest or a make a query about our products, you can do so by:
The product price list will be stipulated at all times on our website, except in cases where there is an obvious error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. If we find an error in the price of the products you ordered, we will advise you as soon as possible and provide the option of reconfirming your order at the correct price or cancelling it. If unable to contact you, the order will be cancelled and you will receive a full refund of the amount already paid.
If an item is sold out, we try to replace it as soon as possible. If it is not in stock, we withdraw it from the web.
Herbal Naturis only sells items that are in perfect condition, so, if exceptionally, it reaches you with some defect, please contact our customer service department.
If at any time, due to error, you receive an item that has no order, please contact our customer service department.
If you forget your password, you can recover it in the section, have you forgotten your data? for the login screen. You will receive an email with a new password.